Problem

FTK does not display any physical drives when selecting the "destination drive" drop-down on the "restore image to disk" command.

https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875615/original/nonadmin.PNG?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163900Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=27df471cee2844d34a9c6cf8f24b909635767af23a9634f21947d17e72b227c9have any information

 

Solution/Workaround

Close FTK and rerun with administrator rights (i.e. right-click FTK and choose "Run as administrator").

 

Overview

The "restore image to disk" command needs administrator-level privileges to function properly. FTK.exe needs administrator-level privileges to be able to access physical disk information from the Windows OS.

 

Applies To

All of the below, when the application ftk.exe is installed for and is being run as a non-administrator (i.e. a Windows login that is not a local administrator).

 

AD Lab

AD Enterprise

FTK