Question

How do I configure FTK Central to collect from Microsoft Teams?


Important Note

Due to restrictions in Graph API, FTK Central can only collect messages belonging to the user who authorizes the connector (step 6-8 below).

 

Prerequisites

Answer

  1. From the FTK Central server, log in to FTK Central and click Data Sources
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875501/original/2021-06-08_12_59_14-Window__1___1_.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163759Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=37d1005c46e16eb568593734ebc0e023425e338e8fb01d3e0bbc9f21eac7787c


  2. Click Microsoft Teams
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875502/original/2021-06-25_10_06_33-mRemoteNG_-_confCons.xml_-_ftkc-app.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163759Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=7a6853f4256375f81194d477db242b859079c7e33eaf1913088058303abbd1ee

  3. Click Add Microsoft Teams
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875503/original/2021-06-25_10_07_08-mRemoteNG_-_confCons.xml_-_ftkc-app.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163759Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=7b477432ae52a00f0ee081049ae35ea299f7c4aa9fa2cbee9a5c4cad4b031641

  4. Do the following:
      1. Provide a Name for the connector
      2. Enter the Client ID and Client Secret from your Azure App
      3. In the Redirect Url field, enter https://localhost:4443/api/MicrosoftTeamsAccessData
      4. Click Save
        https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875504/original/2021-06-25_10_10_26-mRemoteNG_-_confCons.xml_-_ftkc-app.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163759Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=4c80bfd24be0b0629e3fef0c67743d4dbd0e08a237d9e9f9df6c2aaa825ee183

  5. Under Actions click Edit
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875505/original/2021-06-22_14_36_26-mRemoteNG_-_confCons.xml_-_ftkc-app__1_.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163759Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=4950f973d46c416ff22c730214f9b116478e24b0c5bd56cdab2dc4d1aca14182

  6. Under Authorize click Microsoft Teams
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875506/original/2021-06-25_10_11_06-mRemoteNG_-_confCons.xml_-_ftkc-app.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163759Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=f46aa7647237983cfcd4754ca6f4e85e69f0badd599e5fe3229b5a81f7bc831b

  7. Follow the prompts to authorize your connector, then click Save
  8. Confirm the Refresh Token Status for your connector shows Active
    https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/production/69009875507/original/2021-06-25_10_11_54-mRemoteNG_-_confCons.xml_-_ftkc-app.png?X-Amz-Algorithm=AWS4-HMAC-SHA256&X-Amz-Credential=AKIAS6FNSMY2XLZULJPI%2F20210926%2Fus-east-1%2Fs3%2Faws4_request&X-Amz-Date=20210926T163759Z&X-Amz-Expires=300&X-Amz-SignedHeaders=host&X-Amz-Signature=0ab91c3999110ee66f159a774d548e74894fe517ef8d27541d8b322e1ba0bc86