Support Portal

Core 9

• Unable to create a matter
• Changing the format of the Auto-Generated Matter Number
• Unable to delete the user account
• How to change the TimeZone of the user account?
• How to delete a matter?

View all 9

Legal Hold 14

• Legal hold count difference in manage employees page
• Unable to issue a Legal Hold
• Notice Formatting Issues
• Reissue reminder settings
• Unable to issue legal hold to NCDS contact?

View all 14

Compliance Portal 2

• Getting unauthorized error when logging into Compliance Portal?
• Legal Hold count mismatch in the compliance portal

Integration 7

• Matter Integration
• Passport Integration
• HR Integration
• Asset Integration
• How to update the integration staus email notification recipients?

View all 7

Data Source Discovery (DSD) 4

• DSD M365 Refresh Token Expired
• DSD- APP based Authentication - Graph API
• DSD- EXO certificate update
• DSD sync job failure

Reports 1

• How to create Scheduled Reports?

IPP 9

• Removing O365 data sources from the Compliance Center
• Is the IPP still being created?
• Is the preservation(IPP) failing, Let's find the reason?
• IPP Jobs - Need to automate IPP?
• Want to know how the O365 - Case, Hold and Search deletion can done from Exterro?

View all 9

Infrastructure 4

• Creating a custom notice on the Quin-C loading page
• Hyper-V fails to start on your test computer
• Login Issues for SSO Users - Access Denied
• UNABLE TO ACCESS THE EXTERRO APPLICATION:

FTK Central Collections 16

• Configure FTK Central To Collect From Box
• Configure FTK Central To Collect From Exchange 365
• Configure FTK Central To Collect From Microsoft Teams
• Configure FTK Central to collect from Network Shares
• Configure FTK Central To Collect From On-premise Exchange

View all 16

Evidence Processing 45

• FTK 7.6: Default Columns
• FTK 7.6 - Artifacts Guide
• FTK 7.6: Tar File Caching - Mobile Images causing UI lockup
• FTK 7.5.2+ : Email Columns
• FTK/FTKC 7.5.2+ : Indexing Changes (Exclusion of Binary Files)

View all 45

Summation / eDiscovery Review 40

• Summation Pro - Review and Production FAQs
• Field Still not Editable Via Item List Though "Read-Only" Attribute is Not Set On Custom Field
• A critical document group operation is in progress
• How To Perform A Secondary Sort in Web Interface (MAP)
• What populates the ImagePageCount field?

View all 40

Installation, Configuration, and Troubleshooting 124

• "Could not encrypt the private key" in Enterprise
• "Error 1722...Firewall Delete Rule..." Occurs When Uninstalling "Accessdata Evidence Processing Engine"
• "Failed error connecting to the database" in Site Server
• "Password is invalid" in Site Server
• 64-bit Internet Explorer issues with Summation

View all 124

Known File Filter (KFF) 15

• Configuring KFF (Known File Filter) also referred to as DeNISTing server in FTKC and FTKPlus
• Allowing KFF Groups to be visible in QUIN-C Desktop and QUIN-C Investigator Processing Options
• Cassandra KFF Import Error
• Cassandra Commit Log Corruption
• KFF For Version 6.3+ (AccessData Cassandra) Java

View all 15

AD Agent and Certificates 51

• "Add Remote Mac Data" connects but the Live Preview file tree is blank
• "An error occurred while retrieving Volatile Data" in Enterprise
• "Could not connect to agent or could not get device list" error
• "Disk Image path" error when collecting from MacOS in Enterprise 7.6.0
• "Insecure Startup Item disabled" After Installing the Mac Enterprise Agent (AD Enterprise 3.3.2+)

View all 51

FTK, Enterprise, and Lab User Interface 70

• Filtered text folder in case folder
• On-Prem MapTiler Server
• When Running FTK As Non-Admin Cannot Select Physical Drives When Choosing "Restore Image To Disk"
• How to extract processing profile from JobInformation.log file.
• Cosmetic Fix for Image Categories Icons missing on Investigator Login

View all 70

FTK Plus and Portable Case 7

• Failed to upload to AWS when using Original File Name with Original Path
• FTK 7.5.2+ - Portable Cases: Remove Related Files from Export
• FTK Plus - File size is too large to display based on the current setting of 50MB
• FTK Plus 7.6+ - Limiting the Number of Concurrent Multi-Case Search Jobs
• Portable Case FTK 7.5.1 - How to turn off "include children"

View all 7

System Maintenance 13

• How to Address Disk Fragmentation on Windows Server
• Standard Viewer not working after Nov 2019
• 'File In Use' error when trying to delete
• How To Empty The Browser Cache With Chrome
• Meltdown and Spectre

View all 13

Database Tools & Information 37

• Manually install PostgreSQL 11.2 for use with AccessData Software
• SQL - The target principal name is incorrect. Cannot generate SSPI context.
• Dbconfig will not start
• Manually install PostgreSQL 9.6 for use with FTK 6+
• Backup MSSQL Transaction Logs

View all 37

Licensing 19

• QView says "Please run FTK to use your license"
• Generate and apply a Quin-C license
• "Your confirmation code was not recognized" error
• How To View Licenses Registered To A Security Dongle
• "Low Disk Space" Notification With License Dongle

View all 19

Legacy Knowledge Base 68

• Archiving an iBlaze case
• How To Toggle Out of Reverse Image Mode (Image Viewer Display Is White Text On Black Background)
• "Flex Row Height" Column View Setting Limited to Displaying 23 Lines
• Error 15 Garbage Encountered In Note Pointer
• Error "This Page Is Accessing a Data Source On Another Domain"

View all 68

eDiscovery Collections 37

• Site Server Topology
• Collecting from Mimecast
• Microsoft Teams - Data Source Configuration
• Collecting from OneDrive using a single connector (eDiscovery 6.3-7.1.1, Azure portal)
• How do I configure eDiscovery to collect from SharePoint 365?

View all 37

DNA and PRTK 13

• PRTK Safehouse Attack
• PRTK TrueCrypt Attack
• PRTK Bitlocker Attack
• PRTK Fails To Start If "GodMode" Folder is On Desktop
• Error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer..."

View all 13

Loadfile Import 12

• How to check your load files before Importing
• Map Fields - Default available fields for mapping
• Issue values contained in load file are not imported
• How do I create a Load File from a directory?
• Why Are Email Messages That I Import With a Load File Incomplete?

View all 12

dtSearch Indexing 14

• Searching for Accented and Non-Accented words with Index Search
• Underscore Character Treatment In Default FTK DtSearch Settings
• Enable Simple Search Reports
• Why do emails with filtered text show up when "FullText Fails" is run
• Fuzzy date search with Summation or eDiscovery

View all 14

MPE 91

• MPE AD1 Import Error
• MPE+ does not find the network license
• MPE+ FAQ
• MPE+ won’t open
• In the logical image of my Apple device, all the emails are blank. What causes this?

View all 91

Upgrades, Patches, and Migration 4

• Redactions are sporadically removed from documents
• Summation Pro Patch Version Info
• After running Summation 5.2.2 Patch--various mass actions stay in "submitted" status
• Upgrade and migrate cases to FTK 4.2 and newer from 4.1 or older

Production and Exporting 25

• Redact in Quin-C / QView and Produce from Summation Pro or eDiscovery
• Export Path "Browse" Dialog Displays No "Server Name" Input Box
• Production Set Will Not Save and "Argumentnull_generic" Error Appears in System Log
• Summation Pro -Available Fields - Load File Export
• Browser Briefcase Grid Cells Are Not Editable

View all 25

MAP, WCF, Work Manager, and Async 28

• ADG.Map.Web 503 Browser Error
• MAP error referencing "LicenseService"
• AccessData Service Impact
• Web Server in a DMZ
• How Can I Change the Summation/eDiscovery Website Timeout?

View all 28

Backup and Restore 8

• Restore fails on single case
• Backup and Restore Cases Using DBConfig
• Error 118 (During Case Backup / Restore)
• Backup/archive using Oracle fails with error about "un-representable DateTime" (FTK 4.2.x+)
• Backing up or archiving a case fails

View all 8

Performance 5

• Clear out old job remnants - FTK/LAB/AD Enterprise
• Maintenance for eDiscovery and Summation Pro Performance Optimization
• Antivirus Considerations
• Microsoft Windows Optimizations for Performance
• Performance Guidelines

Enterprise Collections 2

• AD Enterprise is stuck “Getting allowed agent data from Active Directory”
• Create a custom content image with Enterprise

FTK Imager 6

• Capture debug/error logs for FTK Imager
• Carve using Imager
• FTK Imager - MSVCP100 DLL errors during install
• FTK Imager only sees internal drive serial number when connected to a Tableau device on Windows 10
• How do you image a RAID?

View all 6

FTK Central Review 6

• Coding requirements in FTK Central
• How to use Media Categorization in FTK Central?
• Predictive Coding skips all or large amount of items
• Predictive Coding Workflow
• Restrict Access to documents in Summation Pro

View all 6

EPM 1

• Matter team members unable to view the projects created under the matter