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Knowledge Base
Core
14
Unable to create a matter
Changing the format of the Auto-Generated Matter Number
Unable to delete the user account
How to change the TimeZone of the user account?
How to delete a matter?
View all 14
Legal Hold
19
Legal hold count difference in manage employees page
Unable to issue a Legal Hold
Notice Formatting Issues
Reissue reminder settings
Unable to issue legal hold to NCDS contact?
View all 19
Compliance Portal
2
Getting Access Denied error when logging into Compliance Portal?
Legal Hold count mismatch in the compliance portal
Integration
8
Matter Integration
Passport Integration
HR Integration
Asset Integration
How to configure the integration status email based on the integration status?
View all 8
Data Source Discovery (DSD)
4
DSD M365 Refresh Token Expired
DSD- APP based Authentication - Graph API
DSD- EXO certificate update
DSD sync job failure
Reports
3
Are you getting Empty Reports
How to create Scheduled Reports?
How to remove header rows when exporting the report?
IPP
12
Removing O365 data sources from the Compliance Center
Is the IPP still being created?
Is the preservation(IPP) failing, Let's find the reason?
IPP Jobs - Need to automate IPP?
Want to know how the O365 - Case, Hold and Search deletion can done from Exterro?
View all 12
Infrastructure
2
Login Issues for SSO Users - Access Denied
UNABLE TO ACCESS THE EXTERRO APPLICATION:
Interview
1
How to force complete an interview?
EPM
1
Matter team members unable to view the projects created under the matter
Help Desk Software
by Freshdesk