Support Portal

Core 14

• Unable to create a matter
• Changing the format of the Auto-Generated Matter Number
• Unable to delete the user account
• How to change the TimeZone of the user account?
• How to delete a matter?

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Legal Hold 19

• Legal hold count difference in manage employees page
• Unable to issue a Legal Hold
• Notice Formatting Issues
• Reissue reminder settings
• Unable to issue legal hold to NCDS contact?

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Compliance Portal 2

• Getting Access Denied error when logging into Compliance Portal?
• Legal Hold count mismatch in the compliance portal

Integration 8

• Matter Integration
• Passport Integration
• HR Integration
• Asset Integration
• How to configure the integration status email based on the integration status?

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Data Source Discovery (DSD) 4

• DSD M365 Refresh Token Expired
• DSD- APP based Authentication - Graph API
• DSD- EXO certificate update
• DSD sync job failure

Reports 3

• Are you getting Empty Reports
• How to create Scheduled Reports?
• How to remove header rows when exporting the report?

IPP 12

• Removing O365 data sources from the Compliance Center
• Is the IPP still being created?
• Is the preservation(IPP) failing, Let's find the reason?
• IPP Jobs - Need to automate IPP?
• Want to know how the O365 - Case, Hold and Search deletion can done from Exterro?

View all 12

Infrastructure 2

• Login Issues for SSO Users - Access Denied
• UNABLE TO ACCESS THE EXTERRO APPLICATION:

Interview 1

• How to force complete an interview?

EPM 1

• Matter team members unable to view the projects created under the matter