Support Portal

Core 14

• Unable to create a matter
• Changing the format of the Auto-Generated Matter Number
• Unable to delete the user account
• How to change the TimeZone of the user account?
• How to delete a matter?

View all 14

Legal Hold 19

• Legal hold count difference in manage employees page
• Unable to issue a Legal Hold
• Notice Formatting Issues
• Reissue reminder settings
• Unable to issue legal hold to NCDS contact?

View all 19

Compliance Portal 2

• Getting Access Denied error when logging into Compliance Portal?
• Legal Hold count mismatch in the compliance portal

Integration 8

• Matter Integration
• Passport Integration
• HR Integration
• Asset Integration
• How to configure the integration status email based on the integration status?

View all 8

Data Source Discovery (DSD) 4

• DSD M365 Refresh Token Expired
• DSD- APP based Authentication - Graph API
• DSD- EXO certificate update
• DSD sync job failure

Reports 3

• Are you getting Empty Reports
• How to create Scheduled Reports?
• How to remove header rows when exporting the report?

IPP 12

• Removing O365 data sources from the Compliance Center
• Is the IPP still being created?
• Is the preservation(IPP) failing, Let's find the reason?
• IPP Jobs - Need to automate IPP?
• Want to know how the O365 - Case, Hold and Search deletion can done from Exterro?

View all 12

Infrastructure 2

• Login Issues for SSO Users - Access Denied
• UNABLE TO ACCESS THE EXTERRO APPLICATION:

Record Analytics 0

Interview 1

• How to force complete an interview?

EPM 1

• Matter team members unable to view the projects created under the matter

Production 7

• Have you ever been perplexed by the duplicate options in the production module? Here's how it works
• To Produce the documents in date order
• How the production sorting will be applied for parent and child documents
• Planned Production Deletion
• Production Ordering Issue

View all 7

To enable Tenant Usage Insights 1

• To enable Tenant Usage Insights

VRA Articles 15

• Assessment Standards
• Categories
• Contacts
• Create a Survey
• Internal Assessment

View all 15

Data Minimization 41

• Applications
• Approve Retention Schedule
• Business Functions
• Calender Overview
• Custom Communications

View all 41

Data Inventory Management 17

• Creating Filters
• Creating New Processing Activities
• Adding New Answer Choices
• Baseline Data
• Cloning Processing Activities

View all 17

Inventory Control 3

• Add Inventory
• Admin Controls - Departments
• Admin Controls - Destruction

Data Inventory Service 0

Product Guides 4

• White Papers
• System Spec Guides
• Vulnerability Statements
• Release Information

Installation, Configuration, and Troubleshooting 11

• Install Guides
• Environmental Settings
• Edit Configurations
• Install Errors
• Basic Acceptance Testing (BAT) Guides

View all 11

FTK Central 7

• FTK Central Configurations
• FTK Central Review
• FTK Central Load Files
• FTK Central Error Troubleshooting
• FTK Central Exports & Productions

View all 7

Site Server and Agents 43

• Site Server Errors
• Site Server Configuration and Agent Requirements
• Windows Agent
• MAC Collections
• FTKC 7.5.2 & Below: Agent Synchronization Between Databases

View all 43

FTK, Enterprise, and Lab 88

• FTK, LAB, Enterprise Error Troubleshooting
• Adding Evidence to FTK, LAB, and Enterprise
• FTK, LAB, Enterprise Configurations
• Exports and Reports
• Enterprise Collections

View all 88

FTK Plus and Portable Case 9

• Error message "Nullable object must have a value" creating new cases
• Failed to upload to AWS when using Original File Name with Original Path
• FTK 7.5.2+ - Portable Cases: Remove Related Files from Export
• FTK Plus - File size is too large to display based on the current setting of 50MB
• FTK Plus 7.6+ - Limiting the Number of Concurrent Multi-Case Search Jobs

View all 9

FTK Imager 6

• Carve using Imager
• FTK Imager only sees internal drive serial number when connected to a Tableau device on Windows 10
• How do you image a RAID?
• Permissions error when trying to run FTK Imager Lite
• Run FTK Imager from a flash drive (Imager Lite)

View all 6

FTK Connect 2

• How to run Python automation API scripts with FTK Connect
• FTK Connect: Demisto Integration Guide

Forensic Tools - Working with Logs 8

• Generate a HAR file
• FTKC 7.6+ : Site Server Log Accessibility
• Collecting Crash Dumps
• Capture Processing Engine Debug/Error Logs
• Capture debug/error logs for FTK Imager

View all 8

Known File Filter (KFF) 17

• Configuring KFF (Known File Filter) also referred to as DeNISTing server in FTKC and FTKPlus
• Allowing KFF Groups to be visible in QUIN-C Desktop and QUIN-C Investigator Processing Options
• Cassandra KFF Import Error
• Cassandra Commit Log Corruption
• KFF For Version 6.3+ (AccessData Cassandra) Java

View all 17

DNA and PRTK 14

• PRTK Safehouse Attack
• PRTK TrueCrypt Attack
• PRTK Bitlocker Attack
• PRTK Fails To Start If "GodMode" Folder is On Desktop
• Error "The program can't start because api-ms-win-crt-runtime-l1-1-0.dll is missing from your computer..."

View all 14

Branding (for testing purposes) 0